Last updated Jun 21, 2026

🤗WELCOME 🤗 GROWING CONDITIONS: All plants grown indoors. 🏪SHOP GUIDELINES 📦SHIPPING: I ship out on Monday - Wednesday of the FOLLOWING week from NY. Shipping for plants bought during the week will be combined. Standard shipping is USPS/UPS Ground. If you are more than 2 states away, please upgrade your shipping to 2 Day shipping for best results. I provide live arrival guarantee if you upgrade to overnight shipping. 2 day and Overnight shipping upgrade is available in the Shop. Heat packs and insulation is also available. I am not responsible for shipping delays or lost plants once your plants leave my care. CANCELLATIONS No cancellations or refunds. 💳ORDER ISSUES: I guarantee live arrival when the appropriate shipping method is used. I will refund or replace if the plant is not at all salvagable. MUST provide an unboxing video within 1 hour of delivery for any refund, exchange, or issues. These are LIVE plants, expect some stress from shipping, possibly a broken leaf, or some yellowing due to shipping stress. I try to ship in the pot as much as possible, but some plants may ship in moss. Note that if you are in California, plants will ship bareroot in moss because of California regulations. I use recycled packing material when possible, and lots of polyfil for cushion. 💬RESPONSE TIME: Typical message response time is 1-3 business days. ✋ORDER HOLD: TC plants are not eligible to holds. I will hold (non-TC) plants for 1 -2 weeks if needed with purchase of a hold from the shop. 🎁MUST BE PRESENT AT TIME OF GIVEAWAY or it will be CANCELED. Giveaway winners are responsible for shipping costs.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.