Last updated Aug 16, 2026

SHIPPING POLICY At Tiny Green Tails, we take the safe transport of our live animals very seriously. All live green anoles, isopods and springtails are carefully packed using species-appropriate packing methods designed to help maintain safe moisture, ventilation, and temperature conditions throughout transit. We currently ship live animals within the continental United States, Monday through Wednesday, whenever weather and carrier conditions allow. We may delay shipments when temperatures, severe weather, holidays, or carrier conditions create an increased risk to the animals. Shipping Options 2-Day Shipping 2-Day shipping is our standard shipping option and provides a more economical way to receive your order. However, because live animals spend longer in transit, there is inherently more risk associated with 2-Day shipping. 2-Day shipping is not covered by our Live Arrival Guarantee (LAG). Live Arrival Guarantee (LAG) Our Live Arrival Guarantee applies only to orders shipped via Overnight shipping and only when the shipment is sent under safe weather conditions. Overnight upgrade will be available. For LAG to apply: Overnight shipping must be selected. HUB shipping preferred. Will ship to home ONLY IF someone will be available to retrieve package upon delivery. The package must be accepted on the first delivery attempt. If shipping to home someone MUST be available to receive the package promptly. The package must not be left outside or unattended for an extended period. The customer must provide an accurate and complete shipping address. The shipment must not be delayed due to circumstances caused by the customer. If an animal arrives deceased under conditions covered by our LAG, please contact us within 2 hours of delivery. For any LAG claim, please provide: • A photo of the shipping box immediately after delivery. • Clear photos of the affected animal(s). • A brief description of their condition upon arrival. • Your order information. Depending on the circumstances, we may provide a replacement, store credit, or refund at our discretion. Weather & Shipping Delays We monitor weather conditions at both the origin and destination before shipping. We may hold an order if temperatures are outside of a safe range, severe weather is expected, or a significant carrier delay could put the animals at risk. When necessary, we may contact the customer to discuss delaying shipment or upgrading to Overnight shipping. Our priority is always the safety of the animals rather than rushing an order into unsafe conditions. Insulation, heat packs, cold packs, or other appropriate protective materials may be used when conditions require them. Please remember that weather and carrier conditions can change during transit. Once a package is in the carrier's possession, we cannot control delays, routing, handling, or unexpected temperature fluctuations. Restocking fee, if cancelation by customer. IMPORTANT We are not responsible for losses resulting from carrier delays, incorrect or incomplete addresses, missed or refused deliveries, packages left unattended, unexpected extreme weather after shipment, or other circumstances outside our control. We STRONGLY RECOMMEND Overnight shipping to a HUB for all live animal orders, especially during periods of extreme heat or cold. By purchasing live animals from Tiny Green Tails, you acknowledge the risks associated with shipping live animals and agree to the terms of this shipping policy. Our goal isn't simply to get your order shipped — we want your new animals to arrive healthy, safely, and ready for their new home. 💚

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