Last updated Jun 15, 2026

Hydroponics 365– Shop Guidelines Shipping Information • Shipping rates vary by location. • Your first plant ships for $10–$20, and each additional plant is only $1. • We offer combined shipping until your shipping label is created—feel free to shop multiple listings before checkout is finalized. • Large or oversized plants may require additional shipping fees. If applicable, our team will contact you before shipment. Shipping Timeframe • Orders ship within 7 business days. • Need your order sooner? If you require shipment within 48 hours, please message us directly and we’ll do our best to accommodate. Cold Weather Advisory • If temperatures in your area fall below 50°F, we strongly recommend adding insulation, heat packs, and selecting Express or 2-Day Air shipping to ensure plant safety. • Hydroponics 365 is not responsible for cold damage if protection is declined. All Sales Are Final • No cancellations, returns, or exchanges. • Please review listings carefully before purchasing—this policy is strictly enforced. Fresh Imports • Some plants may be marked as Fresh Imports. These plants require advanced care and experience. • By purchasing, you acknowledge and accept all risks associated with fresh imports. • Fresh imports are not covered by buyer protection and are final sale. Questions or Issues? Please message Hydroponics 365 directly. If there is any issue with your plants, you must contact us within 8 hours of delivery and include clear photos or (preferably) a video of the unboxing and concerns. If your plant arrives in poor condition, we are happy to offer store credit or a replacement at our discretion, depending on availability. Shipping fees are non-refundable.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.