Last updated Sep 8, 2026

Leaf Diary Premium Nursery Guidelines Thank you for choosing Leaf Diary. We are a licensed, small family-owned nursery in Central Florida specializing in premium tropicals & rare houseplants. By purchasing from us, you agree in full to the policies below. LIVE SALES & PLANT APPEARANCE Our live shows are filmed under professional grow lights, which can affect a plant's color, tone, size, and variegation on camera. Colors may look different in person. Ask questions before purchasing if unsure. Tissue culture plants are sold exactly as shown. Variegation is naturally unpredictable and is not grounds for a refund. PROCESSING TIME & SHIPPING SCHEDULE Orders are processed within 3-6 business days and ship Monday through Friday via USPS, UPS, and FedEx. Certain states require certification on incoming shipments and may be held until obtained. These holds are outside our control and not grounds for cancellation or refund. MESSAGING & RESPONSE TIME Please allow up to 72 hours for a response. Customer support is available Monday through Thursday, 10AM-4PM EST. Sending multiple messages does not speed up a response. SHIPPING RATES Shipping is $17 for the first plant and $2.95 per additional plant, or calculated by location. Boxes close after each live show. Upgraded one-day and two-day shipping is available and strongly recommended for rare or high-value plants. WEATHER, PACKAGING & BUYER RESPONSIBILITY Every plant is packed with care before it ships. Once in transit, we have no control over handling, weather, or carrier delays. Buyers are responsible for weather at delivery. Heat packs, cold shields, and insulation are available as add-ons. Ordering below 40 or above 90 degrees is at the buyer's own risk. Minor cosmetic imperfections from transit are normal. NO GUARANTEE POLICY All plants are sold as-is. We do not offer an arrive-alive guarantee or any other guarantee under any circumstances. No refunds will be issued for any reason, including plant decline, acclimation stress, drooping, yellowing, leaf loss, or transit conditions. All sales are final. CORMS Corms are sold as-is and naturally vary in size and shape. Minor flattening is normal and is not grounds for a refund or claim. As with all of our plants, all sales on corms are final. ACCIDENTAL PURCHASES & BIDS Accidental purchases and accidental bids are not grounds for a refund or cancellation. We do investigate claims of accidental bids, including reviewing the live show recording. If our investigation finds the purchase was not accidental, this is not grounds for any refund. DELIVERY & UNBOXING REQUIREMENTS To qualify for any claim, all of the following must be met: a continuous unboxing video filmed within 2 hours of delivery, showing the sealed box, full unboxing, and the plant as received; clear footage of the plant, soil, pot, and packaging; and the plant remaining in its original pot and soil. An altered plant is not eligible, and unboxing off-camera voids the claim. REFUNDS, EXCHANGES & CANCELLATIONS All sales are final: no refunds, no exchanges, no cancellations, no returns. Bid responsibly and ask questions during the live. Orders cannot be cancelled once shipped or delivered, and claims after the 2-hour window cannot be accepted. Once a review has been posted, no further refund or assistance can be offered. Drooping, yellowing, bent stems, and acclimation stress are not grounds for a refund. NON-PAYMENT & ACCOUNT STANDING Winning a bid during a live show, or on any running auction, is a binding commitment to pay. Non-payment holds a plant back from other buyers who wanted it and could not purchase in the meantime. Any account that fails to pay, including after being given a chance to resolve the balance, will be permanently blocked from future purchases, regardless of reason. CARRIER & ADDRESS DISCLAIMER We are not responsible for carrier delays, lost or stolen packages, mishandling, incorrect addresses, or forwarding, and no refunds are issued for any of the above. STATE REGULATORY HOLDS Leaf Diary complies with all state & federal agricultural regulations. Orders may be held pending required documentation, and buyers will be notified if this applies. These delays are not grounds for cancellation, refund, or dispute. We will never ship in violation of state law. PLANT ACCLIMATION Shipping is inherently stressful for live plants, and yours will need time to adjust to its new environment. Please wait a minimum of 2 WEEKS before repotting, fertilizing, or making changes. Repotting too soon adds stress on top of shipping & can lead to decline. Give your plant time and it will reward you well. OUR COMMITMENT We take real pride in the quality & care behind every plant we ship. Leaf Diary is built on genuine passion & every order matters to us. If an issue comes up, please reach out before leaving a review; we will work within our guidelines to find a fair resolution. Your trust means everything to us. Leaf Diary - Rare Roots. Real Love.

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