Last updated Sep 14, 2026

SHOP GUIDELINES ✈️SHIPPING✈️ In an effort to avoid weekend delays, shipping days will be Monday, Tuesday and Wednesday following a sale.  ❌CANCELLATIONS❌ If you have bid in error during a live auction, be sure to send us a message within (5) minutes of bidding so it may be corrected. Otherwise, the sale is final and the item is yours. 💲COMBINED ORDERS  After your first purchase at the base shipping rate. Shipping rate for additional plant purchases will be $2.00 each plant and combined in the box until your shipping label is created; your box is then closed.  ⛈️🌀WEATHER🌪️ Live plants are sensitive to extreme temperatures. Please be sure you are familiar with current weather conditions of both the shipping and receiving state. The heat/cold insulation recommendations below should be reviewed thoroughly. 🥵🥶HEAT / COLD / INSULATION☃️ Heat packs, cold packs and insulation are available for an additional cost in the shop. It is highly recommended you purchase insulation along with a heat pack if the temperature in your area is below 50* or insulation with a cold pack if the temperature in your area is above 80* on the anticipated day of arrival. 🚛CARRIER DELAYS 🚛 We are not responsible for your package once it has left our nursery. Any delay in transit for any reason including, but not limited to, holidays, extreme weather, lost, theft, peak season, etc., we are not responsible for however - we will do what we can to help assist you with locating through the tracking information  🚗PICK UP ORDERS Local pick ups are permissible within (7) days of purchase with a $1.25 hold fee. If your item is not picked up within that time frame, you will be refunded the cost of your purchase less 25% restock fee and $1.25 hold fee. 😩🥀SHIPPING STRESS We try our best to package your plant with the utmost care and protection as we would appreciate receiving as a consumer. It should be noted, even without extreme weather conditions and great packaging, minor imperfections are normal during the course of traveling and should recover in a few days. Common signs may include: 🟡 Yellowing or dropped leaves 🟡 Wilted or limp foliage 🟡 Brown leaf edges or small damaged spots. Slower growth may occur during this time; you should avoid repotting (if mailed in pot) fertilizing, or propagating until the plant has time to acclimate. Place the plant in an area with medium, indirect light so it does not go into shock from direct sunlight.  ❌✋NO REFUNDS/RETURNS/EXCHANGES Payment is due at the time of check out. No refunds, returns, exchanges or in-store credit will be issued. **ALL SALES ARE FINAL** 🎁GIVEAWAYS🎁 You must be present at the time your name is selected to claim the prize.  Please be courteous to others who have entered the giveaway. We are unable to remove you from a giveaway once you have entered.    👉👉👉👉 💰ADDITIONAL SHIPPING COST Mandatory add-on charge will be applied to the following states: • Washington • Oregon • Hawaii • Alaska 😁👩‍❤️‍👨👫YOUR HAPPINESS and SATISFACTION is very important to us. We are a small family owned business run by husband and wife that take great pride and passion in our nursery. If at any time you are not satisfied with our product or services, please reach out to us for an opportunity to make things right.  Thank you for considering ♥️ Mamaz Plantz 🌱 to provide you with your everyday plant therapy! 

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.