Last updated Jan 29, 2026

hi everyone! 🌵 thanks for stopping by and ordering from us! we are a small business with big dreams! we love unique and beautiful plants just like you! We will do our best to provide quality plants and for them to arrive safely, that being said... please understand that we are NOT responsible for damaged plants due to mail carriers, delayed/lost packages once they leave our hands! yes its frustrating! 🧐 any issues, send us an unboxing video asap within 48hrs of delivery. ➡️ALL SALES FINAL!!! (made an oopsie purchase, let us know during live ASAP!) ➡️15% CANCELLATION/RESTOCKING FEE... again, sales are final but we understand special circumstances so message us and we'll try to work it out if possible 😊 If plants are missing please send us a message asap (along with unboxing video) and we will get those out to you on your next order.👍 ➡️we ship every week ➡️Most plant will ship bareroot! (if u want us to ship in pot let us know before we start packing so we can invoice you the additional shipping cost) ➡️Bigger, heavier and/or more fragile plants will ship separately; we strongly suggest to get expedited shipping to avoid mail damages.... *Not responsible for damaged plants from carrier mishandling* ➡️expedited shipping is available in our shop ➡️standard shipping: usps/UPS/FedEx ground ➡️if what you have paid for shipping is not enough to cover we will invoice any additional shipping cost. Our packers only work Monday through Wednesdays; so packing and shipping will happen on those days so please bare with us... we usually have big plants to prep and it takes time. 🍩 we are a tiny business so on a few occasions it may take us 2 weeks to ship out (yes we get that many orders and sometimes we don't have enough time/help to do it all) so please be patient 🥰 if you think weather will be a problem, we can hold your plants😁 up to 1 week. Any questions please 🙏 message us, will reply to you so please be kind and respectful in your messages. 🥶 WINTER: if your buy during cold weather months please buy insulation and/or heat packs!! We ARE NOT responsible for plants freezing because of delays in shipping, no inulation\heat pack, you left it outside too long etc. But DO message us asap and we'll see how we can help!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.