Last updated Sep 10, 2026

*🌟 Ordering & Refunds* All sales are final for all orders. No exchanges, cancellations, or refunds. If an exception is to be made, there will be a 35% restocking cancellation fee. This includes failed payments from live auctions. *🌿Tissue culture plants are an affordable option compared to pricier acclimated plants. They are sensitive and prone to stress during shipping. During transit, they may experience leaf loss yellowing or mold growth. Rest assured, these plants are still viable and will thrive with proper care. We recommend doing some research before bringing your new plant home to ensure the best results. Unfortunately I am not responsible for anything that happens after the plant is deflasked. *🎉 Live Auctions & Games* No exchanges or cancellations. All bids are final. Please bid responsibly. Bidders with failed payments will not be allowed to participate in future auctions if they continue to bid with outstanding balances. Repeated failed payments may result in being banned from participating in future auctions. 🚨 *🛍️ Live Purges & Shop* All plants in live purges and shop are automatically grower's choice, and I carefully select high-quality plants that meet my standards. You can trust that you'll receive a beautiful and healthy plant. If you're looking for a specific plant, I recommend participating in my live auctions, where you can bid on exact plants. 🌸 *✋Holding your order * By placing a hold on your order, you understand and agree that tissue cultures may change in appearance over time, potentially differing from their appearance in the live auction. We are not responsible for any resulting changes, including (but not limited to) leaf color changes, leaf loss, mold, or contamination risks. *🚚 Shipping & Weather Policy* Shipping Method: I use the best option based on what arrives most quickly. Typically UPS 3-Day, ground, or Priority USPS. You can always upgrade to a faster method in our shop for optimal delivery. Insulated Shipping Method: Internal insulation is used for optimal temperature protection, rather than external insulation. I take great pride in carefully packaging and shipping my plants to ensure they arrive in excellent condition. However, I am not responsible for damage caused by shipping, delays, or weather. Once the plant is shipped, it is out of my hands. When shipping plants, weather protection is required for extreme temperatures below 36 degrees Fahrenheit or above 85 degrees Fahrenheit in any state the plant will travel through. If you don't purchase weather protection with upgraded shipping for these conditions, no refunds or replacements will be issued. No exceptions. ❄️🔥 *🤝 Damage & Missing Plants* In the extremely rare event that your plant arrives damaged or is missing, please provide an unboxing video as proof within 4 hours of delivery. No exceptions. I take great care in packaging and shipping, and missing plants are almost unheard of, but I'm happy to work with you to resolve any issues that may arise with evidence provided. *🦎 Live Animals* Shipped via FedEx Overnight Hub-to-Hub only. No exceptions. 🐍 *📲 Contact Me* If you have any questions or concerns, please don't hesitate to message me. I'm here to help!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

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