Last updated Sep 26, 2026

Cancellations: All cancellations will incur a 15% restocking fee. Refunds: Refunds are only issued for plants that arrive dead. To be eligible, you must: 1. Open your package within 2 hours of delivery 2. Provide a clear video of the plant in its original packaging Shipping: We are not responsible for damage caused by shipping delays, lost packages, or extreme heat/cold temperatures. Thank you for your understanding and support!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.