Last updated Sep 10, 2026

DOA must be reported within 3 hours of receiving animals. All situations are case by case bases. If frogs are not picked up within 2 hours of pick-up ready time. DOA is void. Case by case bases. Ships to shipping hubs only. No exceptions. Do not even ask. In the event weather halts shipping I will gladly hold the animal. If you fail to claim animal within 2 weeks of my contact then animal will be relisted and payment is non-refundable. Will hold one animal only for one month. If no full payment received it'll be put back on the market. Will not hold anymore than one. Keep in mind I'm taking care of the animal, food etc. Any deposits made to hold an animal will be non-refundable or up to 25% restocking fee. Cancelations result in a 25% restocking fee or depending on how long animal has been held and taken care of. I've spent money and time on the animal that could have been sold during the time you apparently wanted it. If by any reason that I feel you're not responsible or suitable for the animal purchased, I will cancel your order. Animal safety and health is priority.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.