Last updated Aug 30, 2026

SHIPPING Default shipping method is usps priority mail. We ship orders on Tuesdays & Wednesdays and handling time can be up to 3 business days though we do attempt to get orders packed and shipped as soon as possible - sometimes even the next day - but it depends on volume. In the event of a delay we will notify you here on Palmstreet. Orders placed after Tuesday evenings are shipped the following week - this is to avoid usps delays over the weekend. We are not able to hold packages - so if you order, please be ready to receive it. ALL SALES FINAL Please bid responsibly. We do not offer cancellations or refunds. All sales are final and non-refundable, with no exceptions. Live plants are perishable and subject to stress, minor damage, leaf shock, browning, melting, or acclimation issues during transit-these are normal and expected for tissue culture and live plant shipments. The buyer assumes full responsibility for successfully acclimating and caring for the plants upon arrival. We are not liable for extreme weather conditions, shipping delays, carrier mishandling, lost packages, or any other factors outside our control. Ordering live plants, especially during winter or periods of extreme temperatures, carries inherent risk, and buyers are advised to consider local weather before purchasing. We take every reasonable precaution to ensure safe arrival (insulation, heat packs when required, and proper packaging) at buyers request but once the package leaves our possession, the risk transfers to the buyer. Thank you for understanding-this policy protects both parties and allows us to continue offering high-quality tissue culture plants. USPS claims: In the unfortunate event of a carrier misdelivery, delayed package, or carrier damage, please ensure you are taking photos of your package showing any damage and record an unboxing video (beginning PRIOR to opening the box) clearly showing any damage inside, within 6 hours of delivery. This is required required for claims with USPS and there is nothing I can do to help you if these steps are not followed.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.