Last updated Sep 23, 2026

Please read through our shop policies carefully. * All Sales Are Final: Due to the delicate nature of live plants, we do not accept returns, refunds, cancellations, or exchanges under any circumstances once a claim or purchase is made. * Flat Rate Shipping: Shipping is $12 for the first plant, and only +$2 for each additional plant added to your order. * 2 day shipping is available in the shop for an extra shipping fee. * All orders ship out the following week. Usually on Monday or Tuesday. We pack every box with extreme care using specialized shipping materials to ensure your green babies arrive safely. ​Please keep in mind that minor cosmetic damage (such as a bent leaf, minor soil shifting, or stress from travel) can occasionally happen during shipping and is normal. Once a package is handed over to the postal carrier, we are no longer responsible for carrier delays or weather-related damages. * These are live plants. please have the expectations that they may not arrive perfect. When unboxing - allow your new plant to acclimate to your environment. Give them a quick watering, if needed. Good airflow and light. * If you ever have any issues - Please message me 🤗

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.