Last updated Jun 22, 2026

🌿 Live Arrival Guarantee We want your plants to arrive happy and healthy! To ensure the best experience, here’s what you need to know: 📦 Standard shipping is UPS 3-Day/ USPS Priority (Please share preferred shipping method) ‼️2 DAY SHIPPING 👍🏼 LIVE ARRIVAL GUARANTEE ‼️ ✔️ Upgrades available! Overnight shipping, heat packs, and insulation can be added for extra protection. ⚠️ Cold Weather Notice: If you choose not to upgrade for winter protection + 2 DAY SHIPPING, we cannot guarantee live arrival. 📦 Once Your Plant Leaves Our Hands... We carefully pack every order with love, but once it’s shipped, we can’t control what happens. EB is not responsible for delays, damage, theft, or carrier mishaps. Please choose your shipping wisely! ⛔ No Refunds, Returns, or Exchanges If we make a mistake (hey, we’re human!), we’ll make it right. Just send us an unboxing video within 2 hours of delivery showing any issues. No video = no resolution. Don’t skip this step! 📜 All Sales Are Final – Choose Wisely! Be sure before you bid or buy! If you need to cancel, let us know ASAP. A 25% restocking fee applies to all cancellations. 🌱 Please Note Our plants are grown indoors and may have cosmetic imperfections. We strive to be as transparent as possible. Please take screen shots of plants you’ve purchased on LIVES and PURGES. We are always happy to send pictures prior to shipping. 💚 Our goal? Happy plants & happy plant lovers! If you have any concerns, reach out—we’ve got you! 🌿✨Plants are our Therapy ❤️🎀

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.