Last updated Oct 5, 2026

General Sales Policy *First payment received holds the animal. ***All sales are final unless otherwise agreed upon.*** *Must be 18+ to purchase, or have parent/guardian approval. *Discounts for repeat buyers or military/first responders- just ask! *By purchasing, buyer confirms they understand proper crested gecko care and local reptile laws. *Tail loss can happen! No refunds for a gecko that drops their tail during shipping. As unfortunate as it is, if you know geckos you know they have a mind of their own when it comes to dropping their tail (and who doesn't love a cute frog butt anyway? ;) *Juvenile geckos listed as NPV or Pores Visible do not come with a guarantee of sex. We will do our best to give you the best possible estimate! Health Guarantee *All geckos are feeding consistently and appear healthy before leaving. *Live arrival guarantee (LAG) provided when shipped via approved reptile shipping service and held for pickup at carrier hub. *Buyer must contact within 1 hour of delivery with clear photos/videos for any DOA claim. *No guarantee once the animal is transferred to buyer care due to stress, husbandry differences, or environmental factors. *We do not guarantee future color, pattern, sex (unless specifically listed as proven or pore-sexed), personality or breeding outcomes. Shipping Policy *We pack every gecko as if we were receiving it ourselves. *Shipping only within legal areas of the United States. *Weather conditions must be safe for both origin and destination before shipping. *Shipping dates may be adjusted due to temperatures or carrier delays. *Hub pickup strongly recommended for live arrival guarantee. *Buyer is responsible for providing accurate shipping information. Hold Policy *Free holds available for up to 7 days after payment. *If communication stops for more than 3 days, sale may be canceled. Genetics & Disclosure Policy *Genetics are identified to the best of our knowledge and lineage records. *Traits labeled “possible het” or “probable het” are not guaranteed unless test proven. *Photos are taken under various lighting conditions and may vary from appearance in person. Animal Welfare Policy *We reserve the right to refuse sale if we feel the animal may not receive proper care. *Animals are never intentionally shipped in unsafe weather conditions. Communication Policy *Response times may vary during work hours or shipping days. *Additional photos/videos available upon request. *We are happy to provide basic care guidance before and after purchase

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.