Last updated Jun 28, 2026

SHOP POLICIES Last updated: April 12, 2026 Shipping • Hub-to-hub shipping only for live animals to receive Live Arrival Guarantee. • Shipping is weather-dependent to ensure animal safety. • Live arrival guarantee (LAG) requires pickup within 2 hours of arrival at the hub. • If you are unable to pick up from a hub, please read guidelines. • We ship Monday–Wednesday only. • Shipping is available when temperatures are above 40°F. • If home shipping is required, there will be NO LIVE ARRIVAL GUARANTEE Sales Policy • No refunds. • Exchanges or store credit may be offered at our discretion. • A 15% restocking fee applies to canceled orders. Health Guarantee • 3-day health guarantee is provided. • This guarantee does not cover issues caused by buyer error, improper care, or failure to follow instructions. Buyer Responsibility • Please research proper care requirements before purchasing. • By completing a purchase, you agree that you are prepared to properly care for the animal. Right to Refuse Sale • We reserve the right to refuse a sale to anyone, at any time, for any reason, including concerns about the safety, care, or well-being of our animals.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.