Last updated Oct 8, 2025

Hey Plant Peeps!!! We’re so happy you’re here!!! 🌵🪴🌵🪴🌵🪴🌵🪴🌵🪴🌵🪴 🪴Plants: plants are typically semi- bare rooted, meaning there may be some soil still on the root system. Some may ship in pots if they are small, if the soil is compact and removal of soil would cause undo damage or for ease of transplant for delicate plants. You may notice some leaf loss on more tender plants but I promise most bounce back quickly, they just don’t like a dark box for 3-5 days. 🪴Processing Time: processing your order may take up to 10 days. We typically run several sales/ purges during the week and combine all those orders starting Monday of the following week. If you need your order immediately please send us a message and we’ll get it out. Small clarification on “we” there is two of us, often just one so please be patient with us, we promise we will get you your amazing plant but it may take a hot minute! 🪴Holding orders: Orders may be held for up to 7 days upon request, beyond the week that we do our sales Additional fees may apply if you need your order held longer than 7 days. Please message us. 🪴All sales final! If you wish to cancel your order, or a part of your order, before it ships, your item may be subject to a 25% restocking fee. Once a plant has left our store it can not be refunded or cancelled. Cancellation requests are approved at the sole discretion of Partly Sunny Projects. 🪴Partly Sunny Projects is NOT responsible for lost, delayed, stolen, or damaged packages. Plants ship priority mail. Larger, oversized packages ship ups ground / 3 day, we will reach out with options. There may be additional fees for oversized boxes depending on the size & weight of the entire order. Shipping overages beyond $10 will be refunded. 🪴You must submit damage claims within ONE HOUR of delivery! We cannot be responsible for packages left outside after being delivered especially during periods of extreme heat or cold. Please order a heat pack and or insulation if your overnight, sustained temperature are below 36 degrees. Please note the post office does NOT stop your shipment over the weekend, it is moving through their system so please don’t be concerned about orders going out on Friday/ Saturday. Please let us know about any damages or delays as soon as possible, we may be able to help you!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.