Last updated Sep 25, 2026

Licensed Nursery in Oklahoma ***All sales are final. No returns, refunds or exchanges. ***We are not liable for delays, lost packages, or damages caused from shipping carrier. Once the package leaves our care, it is out of our hands. However, if a plant arrives unalived, we will work with you! UPS 3 day is standard! Shipping costs are outrageous right now, so 2 day air is $22+. Upgrade in shop! MARCH-AUGUST: It is Chick season at my full time job!! I will be taking care of hundreds of endangered chicks, so please bare with me! I will be working while UPS is open, so I may drop off packages at a drop off point outside of normal hours. They will then ship out the next day! This does not increase plant stress, as I normally pack the night prior and ship them out the next day. This being said, the plants will be in the box the same amount of time, just with a sleepover at a facility instead my home. -5% restocking fee for all cancelled orders. -Shipping takes place Monday through Wednesday each week. In some cases, M-F. -Orders are being sent out the same week purchased, or the following week. -Packages that need heat packs may be held up to 2 weeks depending on supplies. We try to keep them on hand at all times, but this is for special circumstances in case of holiday shipping delays or low stock. -Holds available for up to 2 weeks. -UPS ground is standard. I upgrade automatically when applicable. -We are not responsible for lost/damaged packages. -Ships from Oklahoma -Sale items are sold as is. Some may have cosmetic damage or aren’t as vigorous of a grower. -Live arrival Guarantee valid only for packages shipped UPS overnight with winter protection (where applicable). -I reuse good condition boxes to minimize waste. -For any claims, you must document opening the package. -It is normal to have yellowing leaves due to stress during shipment. Reach out the day of delivery to report any issues. WINTER SHIPPING: Live arrival guarantee is only valid with the purchase of a heat pack, insulation and UPS overnight. Be prepared to lose a few leaves to cold stress on stress sensitive plants. Reach out if the plant has sustained significant damage. Large Orders: Boxes with more than 6 plants may need to pay a large box shipping fee. Seller reserves the right to decide whether large orders (more than 6 plants) need to be shipped in 2 seperate boxes. This may be needed to prevent plants from being crushed. If shipping paid already covers 2 boxes, no fee will be required. **I use a rotation of pest control methods. I use beneficial insects and in between beneficials I use a variety of pest sprays. PSA: This is trip season!! Be sure to check your packages outside before you bring them in. They are ruthless and will hang out on the outside of your box waiting for you to open it. I’m being so forreal. Sincerely, an Oklahoman.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.