TheVelvetRootCo

Shop guidelines


Last updated Sep 3, 2026

⚠️No cancellations or returns. All sales are final. • I only ship Mondays and Tuesdays to avoid plants possibly being held over the weekend. Standard shipping is UPS 3 day (ground for nearby states). 2 day and next day air upgrades available in the shop. If you get begonias, I highly recommend upgrading your shipping. Begonias generally don’t ship well. l am not responsible for shipping delays, package mishandling, cold/heat damage. Please check your weather and add insulation and/or heat packs in the shop if necessary. If you have questions/concerns about your temperatures, please message me. I am happy to hold orders for up until the next shipping week.


While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.