Last updated Sep 6, 2026

ROOTED SHOP GUIDELINES 🌱 WARNING ⛔️ due to this summer heat if you do not purchase a cool pack and package arrives burnt melted or dust we are not responsible, we cannot control the weather sadly we love all of you guys and thank you for your ongoing support! • All sales are final • Please claim responsibly during live sales • Shipping is $15.99 • Live plants ship at buyer’s risk due to carrier delays, weather, or handling • We carefully pack all plants to help ensure safe arrival • Minor cosmetic damage, leaf yellowing, or stress can happen during transit • No refunds or cancellations after purchase • Please make sure your shipping address is correct before checkout • Payment must be completed promptly after claiming • Starter plants and tissue cultures may vary slightly in size, color, and maturity • By purchasing, you understand live plants require proper care after arrival 💚 Thank you for supporting Rooted

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.