Last updated Sep 10, 2026

Shipping: ALL packages will ship UPS 2 day, with exception to Hawaii, Alaska, and USPS PO Boxes. Hawaii, Alaska, and USPS PO Boxes will be sent USPS Priority. Giveaway only orders will be shipped UPS Ground, regardless of winner’s location. All packages will be shipped the week following purchase on Tuesday and Wednesday, with exception to holding for inclement weather. If you need a hold due to traveling or an unexpected emergency please contact us via DM’s on Palmstreet. All order hold request must be submitted before 0900 on shipping Tuesdays. I give a 100% alive and well arrival guarantee. Please contact us ASAP Via DMs with any issues prior to leaving a review. Winter Shipping Policy: The BUYER is responsible for purchasing shipping upgrades and protection to ensure that your plants arrive in perfect condition. As long as the shop recommendations are followed I will 100% cover any with damage in the rare chance that it does occur. Please purchase Heat Pack if night time low< 45 degrees. Please purchase Heat Pack and Insulation if night time low < 35 degrees. Cancellations: Due to 95% of sales being an auction during a live audience, NO Cancellations or Refunds will be permitted. With that being said PNH is a human, so please reach out if there are extenuating and unavoidable factors. Even then, request will be handled case by case, and 50% of the order will be charged as a restocking fee.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.