Last updated Sep 9, 2026

🌿 Shop Guidelines Last updated: 2/3/2026 📦 Shipping from San Antonio, TX on Mondays & Tuesdays via UPS Ground or USPS Priority depends on size of package. USPS is the base shipping and will upgrade from there dependent on package size at no extra cost to you. please let me know if you only receive deliveries from one or the other. Upgraded/Express shipping available at buyer’s expense upon request/purchase. Local pickup can be arranged just dm me. ALL LOCAL PICKUPS MUST BE COMPLETED BY THE SUNDAY BEFORE SHIPPING DAY OR YOUR ORDER WILL SHIP. ❄️ Weather Protection If your temps are below 50°F (plants) or 38°F (tissue cultures), heat packs + insulation are strongly recommended. During high heat (85F or higher), NEXT DAY shipping is recommended. If you’re unsure what to choose, please message me — I’m happy to help! 🌱 Live Arrival Guarantee Valid ONLY when proper seasonal protection is purchased: • Winter: heat + insulation + NEXT DAY shipping • Summer: NEXT DAY shipping Video started before opening box required within 1 hour of delivery for any claims. Refunds only available if these instructions are followed. NO EXCEPTIONS. ❤️ Packed with Care Every order is packed with love and care, just like I’d want my own plants to arrive. 📮 Shipping Responsibility Once packages leave my hands, carrier delays or damage are outside of my control. I am not responsible for delays, lost packages, or weather-related damage caused during transit. If your package is delayed past the estimated delivery date, the live arrival guarantee is void. 🚫 Sales Policy No returns, refunds, or exchanges. ALL SALES FINAL. 30% fee on canceled orders. Orders cannot be canceled after labels are created. If you enter a giveaway multiple times in the same live show under different accounts and win more than one, all giveaways you won will be cancelled and you will be blocked from future shows. This is unfair to others and will not be tolerated. 📸 Claims Requirements Unboxing video required within 1 hour of delivery, showing the entire package and contents. Video must start BEFORE the box is opened. 🌿 Plant Support Questions or rehab help? I’ve got you! I’m always happy to offer care tips and plant support. Thank you for supporting Green Goddess Plant Collective — happy planting! 💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.