Last updated Aug 29, 2026

👋🏽Welcome to The Velvet Jungle! 💃 I’m so happy you’re here to join in the community! Please take a gander below for our shop guidelines and policies: 🌲Live Arrival Guarantee - With overnight and 2-day shipping upgrade + heat/ice pack and insulation. No upgrade? No shipping damage assistance. I upgraded you as a kind gesture and you did not pay the upgrade fee? No shipping damage assistance. Please pay attention to your weather, I do my best to reach out, but if you do not follow this policy, we cannot discuss weather shipping damage. Winter? Your package must be brought in right away or your plants could suffer from frost damage. Anthurium and most tropical plants prefer 60+ Fahrenheit degree weather. Temps of 40 degrees or less must ship with heat packs and insulation, and not be left outside. I recommend you contact your local hub to setup a hold for pick-up if you cannot be present during delivery. Summer? Some of the same details apply as in winter. Please utilize packaging insulation or ice packs. These are available in the shop for separate purchase or as an add-on when you purchase your plant. Please note: UPS is often very busy during the summer and over the years I have seen excessive damage to boxes during this time. Please utilize the FedEx shipping upgrade to ensure the best shipping outcomes. 🌲Shipping is typically within 2-weeks. Delays are available in the shop. We reserve the right to hold orders due to inclement weather or other delays. 🌲 All sales are final! This means no take backs, no returns. If a cancellation is required, and approved as an exception, then you will be subject to a 25% restocking fee of that item. To be considered for an exception, you must reach out and communicate to me immediately after purchase or the request will automatically be denied. This restocking fee is not a penalty — it covers the time, care, and costs associated with preparing and holding your order, as well as lost opportunities to sell those plants to other buyers. 🌲 We are a registered nursery in the state of Illinois. 🌱 SUBSTRATE We use tree fern, perlite, hort. charcoal, pine or orchid bark, and promix. The size and ratio depends on the size of the plant and availability. 🪴 SHIPPING Plants to CA will ship bare root or with moss due to compliance requirements. Shipping to Hawaii or Alaska require a 2-day upgrade and Hawaii/Alaska shipping upgrade purchase. This is because UPS does not offer 3-day, and shipping 2-day is an average of $30-40. If you have not made these purchases, I will contact you as a reminder prior to shipping. We can ship to the UK, EU, and Singapore through an external contact. If you are interested in export to any of these countries, please message me for details. You are responsible for arranging this shipment through the contact I provide or your own. 🚫DAMAGE For all claims, you must take thorough photos immediately upon delivery and provide photos or videos of packaging and unboxing. These must be provided for review within 12 hours of receiving your order. This is to protect the buyer and seller and avoids the questionnaire process of trying to figure out what happened in the event there is damage. We do not offer replacement or refunds for minor cosmetic damage, and without this information, UPS/FedEx will automatically deny your claim. Please remember - these are live plants and while I do my best to avoid leaf damage, some damage may occur in transit, especially when shipping fresh emergents. Don’t fret! The plant will still be very healthy and likely give you a new leaf soon. I put love and care into packaging, so I am hopeful damage does not occur. In the instance a carrier has damaged your order, I will work with you to file a claim, please provide all necessary photos or videos of packaging, unopened, and the damaged plant(s) within 12-hours. If this is not provided, the carrier will almost always deny the claim. Please be patient and respectful. 🫶🏽

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.