Last updated Aug 21, 2026

Thank you for supporting Smokin Serpents! Please read all shop guidelines before purchasing. For live isopods and springtails, I only ship on Mondays and Tuesdays. Shipping may be delayed due to extreme heat, cold, storms, holidays, or carrier delays. I will always do my best to ship when conditions are safest for the animals. Live Arrival Guarantee: LAG only applies when the order is shipped hub-to-hub and held for pickup at the approved carrier hub. Buyer must pick up the package promptly once it is available. If there is an issue with your order, please message me directly with clear photos of the packaging and animals. Natural items such as leaf litter, bark, moss, and rot wood may vary in size, color, texture, and appearance. These items are personally foraged and sanitized through heat and/or freezing, but because they are natural products, variation is expected. Returns will be considered on a case-by-case basis. No returns are guaranteed on live animals, food, substrate, or natural enclosure materials, but if there is a problem with your order, please message me directly so I can review the situation and work with you toward a fair solution. Please double-check your shipping information before completing your order. I understand mistakes can happen, and I will always help where I can, but accurate address information is important to avoid delays, misdelivery, or carrier issues that are outside of my control. By purchasing, you acknowledge that you have read and agree to these shop guidelines.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.