Last updated Aug 21, 2026

All of our plants are shipped via UPS 2 day (or faster) and come with a live arrival guarantee (not to include unforeseen shipping delays) as long as there is an unboxing video or visual proof immediately upon the plant’s arrival. If something gets damaged or killed in transit, we will do our best to replace that exact plant for you or work with you to find a suitable replacement or solution. All we ask is the buyer covers the shipping cost of any replacement when applicable. Our shipping days are Tuesday and Wednesday of the following week after the live/purge has finished. If we do not respond to questions right away about when we are shipping, it’s only because we field a lot of messages and we always have that info here, as well as in the show notes of every live or purge. IF you have ANY ISSUE whatsoever, please just reach out right away! We will bend over backwards for our customers at all costs and will always strive to make it right…..as long as you don’t break our 1 rule. DON’T BE A 🐓! Be kind, be respectful, and be reasonable and we will ALWAYS make it right. the ONLY time we cannot (and will not) put any semblance of a return or refund policy in place is on butt cuts or address changes. We show every cut and its roots prior to selling them, but considering the hundreds or even thousands of different factors that all directly impact the health and growth of a butt cut. Therefore we CANNOT guarantee the health or continued growth of these plants once they’ve left our possession. If your address differs from the one associated with your Palm street account, your order will be cancelled and you can repurchase the plant once your correct address has been solidified in the app. in summation. Just be chill. we got you. Many sales of ours are done live, most of which are auction based. If you win an auction or plant, your purchase has then removed our ability to sell that plant for the duration of that show to any other buyer. Therefore, all cancellations or chargebacks are subject to a 30% restocking fee on all plants/items sold.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.