Last updated Feb 26, 2026

Hey Plant Lovers! Due to the nature of live selling, ALL SALES ARE FINAL🪴If there is a mistake or accidental purchase please notify us right away, we might consider refunding the total minus 25% for service charges, lost opportunity & managments time we can’t get back. This is case by case. The lives are recorded & we do have mods so please ask DURING the live so we don’t lose on the opportunity to resell. We ship M-W USPS Priority & 3 day select. Please upgrade to 2nd day air if you live in a hot OR cold state or if your package is over $250. Right now is our busiest season, orders may take up to 2 weeks processing time, we aren’t amazon! We’re a small, family owned business who is working hard to get you your beloved plants 🌱 All shop sales need to be finalized by Saturday evening to be included in your next shipment as we print & pull orders on Sundays. UNLESS there is a random live or purge on Sunday occasionally, then by Sunday night all sales and messages need to be sent. We offer live arrival guarantee as long as you purchase heat or cold protection, upgrade to 2nd day air & can prove with a screenshot that you received your package directly from the mail person. DON’T LEAVE YOUR PACKAGE OUT ON A HOT OR COLD PORCH! This can greatly affect your plants! When shipping during cold months you do accept some risks when it comes to delays, this is out of our control. We will replace damaged plants from the cold (that had upgraded shipping & cold protection) but not refund. ✨We strive to take care of our people & guarantee healthy plants as long as you send photos within the first day of receiving your plant along with updates over the course of 3 weeks of caring for your new plant. The plant also cannot be repotted out of our medium. You CAN pull the plant out of the pot to check the roots but do not chop up the plant! We need photo documentation of any suspected rot or any other issue or we will not guarantee the plant. This is to protect our small business. ✨ 💌Customer Response time can be slow! We’re a very small business, I try & respond to messages first within 24-48 hours. I am a new mom juggling a lot, if this doesn’t work for you, I totally understand & we might not be the shop for you at this time! Please don’t be afraid to follow up about an inquiry if we accidentally miss your message, we try our hardest but we get up to 20+ messages daily, we are only human! We aim to have fun in our lives, provide amazing plants at fair prices for both you & our small business. We aren’t the cheapest, or overpriced, we are just right. We add value by choosing quality, excellent packing & shipping asap. You can always come to us with issues & we will do our best to resolve. We also give back to the community by giving away thousands of dollars each month! I hope you score a low bidding auction, a giveaway or win big in one of our monthly unicorn raffles. Thank you SOUL much for being here & loving the hobby of plants🫶🏻🌿

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.