Last updated Sep 5, 2026

Growing Medium: All of our plants, regardless of size, are propagated and grown in a sphagnum moss and perlite mix. Shipping Schedule: Orders ship every Monday and Tuesday. Winter Shipping: We highly recommend adding heat packs and extra insulation during colder months. Local Pickup: We offer quick curbside pickup almost anytime—just let us know when you’d like to swing by! If you’d like to explore the greenhouse, we’d love to show you around, but visits must be scheduled in advance. Combined Orders: Multiple purchases made throughout the week (in the shop, during a live or purge, custom invoices) will be combined into a single shipment. Shipping Delays: If we are unable to ship due to weather or other circumstances, we will notify you in advance. Hold Policy: Holds can be purchased for $1 per week. Each purchase allows for one additional week of hold time. Shipping Methods: Our default shipping method is USPS Priority, but UPS and FedEx options are available in the shop or as an addon. Live Arrival Guarantee: We guarantee live arrival for all shipments. Issue Reporting: Any issues with your order must be reported, with pictures or video, within 12 hours of delivery to be eligible for resolution.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.