MidnightOnyxGardens
Shop guidelines
Last updated Jun 14, 2026
Thank you for shopping with us! Please review our shop guidelines before purchasing. Live Sale Guidelines • Please bid responsibly. All sales are final. No exchange, returns, or cancellations. Plant Condition • You are purchasing a live plant. Natural imperfections, minor blemishes, and cosmetic damage may occur. • We do our best to accurately represent each plant through photos and live video. • Growth, color, and variegation may change over time due to environmental conditions. • On growers choice there are no guarantees on size of corm. • No variegation guarantees on corms. Shipping • Orders are shipped Monday–Wednesday to help avoid weekend delays. • We carefully package all plants to ensure safe transit. • Tracking information will be provided once your order ships. • Shipping delays caused by carriers are beyond our control. • Unboxing video required if there are issues so please record one. Video must be recorded within 2 hours of receiving your package. This protects the buyer and seller. •LAG-live arrival guarantee is only valid on UPS next day air w/proper weather protection purchase. • 2-day shipping is mandatory • Next Day Air is available in the shop Weather Disclaimer • Please monitor your local weather conditions before purchasing. • Heat packs and insulation may be available seasonally. • We are not responsible for damage caused by extreme temperatures after a package leaves our care. DOA (Dead on Arrival) Policy • In the rare event a plant arrives dead, contact us within 2 hours of delivery. • Clear photos and video of the plant, packaging, and shipping label are required. • Claims submitted outside the required timeframe may not qualify for resolution. Plant Care • It is the buyer’s responsibility to research proper care requirements before purchasing. • Plants may experience stress during shipping and need time to acclimate to their new environment. Customer Service • We strive to provide excellent customer service and healthy, quality plants. • Please reach out with any questions or concerns—we’re happy to help! ✨ By purchasing from Midnight Onyx Gardens, you acknowledge and agree to these shop policies. Thank you for supporting our small business! 🌱🖤 “Good vibes, beautiful plants, and happy growing! Thank you for being part of the Midnight Onyx Gardens family.” 🌿🖤
While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.
If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.
For more details or assistance, please reach out to Palmstreet’s Customer Support team.