Last updated Sep 7, 2026

Please read all guidelines, listing descriptions, and live-show notes before purchasing. Completing a purchase confirms acceptance of these policies. 🛒 PURCHASING & BUYER RESPONSIBILITIES * Review all photos, videos, descriptions, prices, shipping terms, and exclusions. * Ask questions before claiming, bidding on, or purchasing an item. * Report concerns and provide required documentation within the stated timeframe. * Track shipments and retrieve packages promptly after delivery. Plant size, color, variegation, and appearance may change due to lighting, growth, and natural conditions. Variegation and continued variegated growth are never guaranteed. 💳 PAYMENTS, CANCELLATIONS & RESTOCKING * Payment must be completed within the stated timeframe. * Unpaid claims or invoices may be canceled and offered to another buyer. * Cancellation requests are not guaranteed. * Approved buyer-requested cancellations incur a 25% restocking fee. * Orders cannot be canceled after packing or shipment. 📦 SHIPPING * Orders generally ship Monday through Wednesday. * Ground shipping through UPS is standard. * Combined shipping is not guaranteed unless arranged before packing. * Additional shipping charges may be required based on final box size, weight, plant size, destination, or packaging needs. * Buyers must provide a complete, accurate delivery address. * We are not responsible for incorrect addresses, refused or missed deliveries, buyer-requested delivery changes must be facilitated through Palmstreet, 📦 LOST OR DELAYED PACKAGES After carrier acceptance, tracking and delivery are controlled by the carrier. For qualifying lost or significantly delayed packages, the buyer or seller should file through Palmstreet’s Late Delivery Protection Program. Buyers must meet Palmstreet’s deadlines and provide requested documentation. Refunds or reimbursements follow Palmstreet’s policies and final determination. Do not initiate a chargeback while a claim is under review. 🌡️ WEATHER & DELIVERY Buyers are responsible for checking weather at the origin, destination, and along the route and purchasing appropriate protection or expedited shipping. Shipping may be delayed when extreme weather creates unreasonable risk. Track packages and bring them indoors immediately after delivery. Carrier and weather-related delays are outside our control. 🌱 PLANT CONDITION Plants are living items and may change between listing and delivery. Shipping may cause minor cosmetic damage, displaced substrate, bent leaves, yellowing, browning, leaf loss, loose or damp substrate, dry roots, or temporary wilting. Normal shipping stress does not necessarily indicate poor health or qualify for compensation. ✅ CLAIM RESOLUTION Eligible claims are reviewed individually. Approved resolutions may include a refund, partial refund, replacement, or store credit, depending on circumstances and inventory. Used shipping charges and upgrades are generally nonrefundable. Replacements are subject to availability and will require new shipping costs.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.