Last updated Aug 20, 2026

Thank you so much for your support 💚 Here are just a few shop rules to help clarify any questions you may have. If you have any additional questions about a topic I have not covered here, feel free to send me a message! 🛑CURRENTLY CANNOT SHIP ROOTED PLANTS TO CALIFORNIA 🛑 🌱 Hoyas: •All rooted Hoyas live in tree fern fiber and perlite mix or stratum and perlite mix. •Hoya cuttings are rooting in a floral tube with stratum and perlite mix. •I treat all of my Hoyas with Atticus Talak and Mineiro and do a monthly sulfur spray treatment. 📦 Shipping Info: •Default shipping is UPS 3 Day Select from South Carolina on Mondays and Tuesdays. If you prefer UPS 2 Day or UPS Next Day Air, please purchase those upgrades in the shop. •I do not ship to a PO Box. Please make sure your address is updated to reflect a physical address. •Shipping to Alaska and Hawaii will be an additional charge through USPS Priority. You must purchase that option in the shop. •Please purchase a hold if you need your order held for 1 week due to weather. I cannot hold plants for longer than 1 week. •Local pickup is available. ❄️Winter Weather Shipping: •During the cold months, it is highly recommended to purchase upgraded shipping (UPS 2 Day or UPS Next Day Air), insulation if your day time temps are 50 degrees and below and a heat pack if your temps are 40 degrees and below. •Once you place your order, I will check your local temps to make sure it is safe to ship. If temps dip too low, I have the right to hold your order for a week until temps warm up. •Live Arrival Guarantee only applies to orders that upgrade to UPS Next Day Air. •I cannot guarantee your plant will arrive safely if you do not purchase winter upgrades during the cold months. ☀️Summer Weather Shipping: •If your temps are over 85 degrees, please upgrade to UPS 2 Day or UPS Next Day Air. •Live Arrival Guarantee only applies to orders that upgrade to UPS Next Day Air. •Consider purchasing a Hold if your temps are too hot to ship. I can only hold your order for 1 week. •Please be mindful of your weather. I am not responsible for damage to your plant if you did not upgrade your shipping. •Make sure you track your package and bring your box inside as soon as possible. Damage to the plant can occur if the box has been sitting in extreme conditions even for a short period of time. •If you purchased Next Day Air and your plant arrives damaged, send me a message with an unboxing video within 2 hours of delivery and we can submit a claim to Palmstreet. 💰Live Auctions and Bidding: Please bid responsibly. All sales are FINAL. No returns. No Cancellations. No Refunds. •If you place an order and ask to have your order cancelled, a 20% restocking fee will apply. •Shop owner has the right to cancel an order and/or refuse a sale at their discretion. 🌱Additional Info: •Plants are living organisms. When they are shipped in a dark box, baby leaves and peduncles have the potential to yellow and fall off. This is completely normal and expected. •Please unbox your plant as soon as it has been delivered and give it time to acclimate to your conditions. •If your Hoya has arrived in a condition that is not suitable for growth, please message me within 2 hours of delivery with pictures/video. I will try my best to help with your situation. •I take a lot of pride in packing your plants for safe arrival. However, I am not responsible for shipping delays, weather damage, or lost packages once it has been handed over to the carrier.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.