Last updated Jul 24, 2026

Thank YOU for visiting us on Palmstreet 💚 🌱: All sales are final, no refunds or exchanges. We package with love & care, but once the package leaves our hands we are not responsible for any carrier mishandling or delays, lost or stolen packages, or incorrect address entered on Palmstreet by buyer. If there are any issues, we require an unboxing video within 2 hours of package delivery. No partial or full refunds for wilted or broken leaves. 🌱: Packages will ship Monday, Tuesday or Wednesday - standard is 2DAY shipping, with an option to add overnight in the shop. We ship from Colorado so do offer heat packs ❄️ & insulation 🌱: We are so excited to be here, please don’t hesitate to reach out with any questions or concern 💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.