Last updated Jun 15, 2026

GUARANTEE/WARRANTY RULES READ THE SHOP GUIDELINES. They have been updated. TLDR: You have 100% guarantee on your plants from me. The ONLY rule is leave the plant AS YOU RECEIVE IT for 10 days. IF you take the plant out of the pot you void this absolute guarantee. If you have issues with your plant you don’t even have to worry if you leave the plant how you receive it because you are COVERED. If your plant has issues and you have not gotten a message back, YOU ARE STILL COVERED as long as you did not unpot the plant or disturb the roots. RULE 1 do not disturb the roots, repot the plant, propagate, or cut and you are COVERED. RULE 2 put the plants into humidity while you wait for me. baseline is UPS 2 Day. shipped Monday Tuesday Wednesday. if it doesn’t go the week after your purchase it goes the following week :) this wont usually happen. I hold your order if your low temps are below 32. ALL PLANTS ARE HAPPY ARRIVAL GUARANTEED unless otherwise stated for some reason haha. if not then you get a credit or replacement, my choice which one. NOT RESPONSIBLE FOR SHIPPING CARRIER DELAYS. This means I do not refund your shipping if UPS delays because it is not my fault. happy arrival is still guaranteed. Join my group called “Joyful Growers” it’s educational and mostly a place for us to share photos and talk. We also have a chat in there :) Follow my Instagram Joyful Growers :) next day shipping means next day UPS. it does not mean I ship it the day of purchase. Please reach out to me if you have any issues with your order and I will get back with you within 7 days and I WILL resolve any issue Responses on Palmstreet take longer for which is why I say the 7 days. any issues will be handled by me ❤️❤️ at my discretion of course haha. I have never left someone unhappy who made me aware 😊 WINTER POLICIES!! : NO GUARANTEES AT ALL WITHOUT NEXT DAY UPGRADE Your order is fully guaranteed if you purchase the next day shipping upgrade. No shipping in December shipping only happens at miles discretion when low temps are above 33

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.