Last updated Jul 13, 2026

All sales are final. No returns, refunds, or exchanges. Plants are packaged with the utmost care however we cannot be held responsible for shipping delays, damage/death due to transit or weather, stolen packages, nor being provided incorrect shipping address. If an incorrect shipping address is provided and the package is returned to us, buyer is responsible for payment of another shipping label. Any issues must be reported within 24 hours of delivery time. Please purchase weather protection if your temperatures are below 50°. UPS is not climate controlled and therefore is not recommended for use during extreme temperatures. For cold weather, both heat pack and insulation must be purchased for the entire order to qualify for cold protection. In the event that plants are dead on arrival and both a heat pack and insulation have been purchased for the entire order, a refund of the plant cost will be provided. Shipping charges are non refundable. FAILURE TO PURCHASE WINTER PROTECTION WILL RESULT IN 0 COMPENSATION FOR DAMAGED OR DEAD PLANTS NO EXCEPTIONS! GIVEAWAYS: Buyer is responsible for shipping cost of giveaway plant. MUST BE PRESENT AT TIME OF GIVEAWAY in order to claim. If you win a giveaway and are not present to choose your box at the time of the win, you will forfeit the giveaway. DELAYS: If your package is delayed in transit with no updates for at least 3 business days, please file a help request directly with the shipping carrier through their website. We CANNOT view any other information on your package other than what you can see based on the tracking and we have no way of moving it any faster.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.