Last updated Aug 31, 2026

🌿 PAULUS PLANTS SHOP GUIDELINES 🌿 Thank you for supporting my small business! Please read these policies before purchasing. By placing an order, you agree to the following: 🌱 PLANTS: All plants are living organisms and unique. Plants may vary from photos in size, shape, color, variegation, leaf count, and appearance. Minor cosmetic damage, yellowing, drooping, curling, bruising, or leaf loss can occur during shipping and does not necessarily indicate an unhealthy plant. Plants are inspected before shipping and packaged with care. 📦 SHIPPING: Orders generally ship Monday-Wednesday when possible to avoid weekend delays. Once a package is given to the carrier, Paulus Plants cannot control delays, mishandling, lost packages, delivery attempts, or other carrier issues. Buyers are responsible for providing a correct shipping address and monitoring tracking. Paulus Plants is not responsible for incorrect addresses provided by the buyer. ⚡ Expedited Shipping: 2-day and next-day shipping upgrades are available. Expedited shipping is subject to carrier availability, plant size, packaging requirements, and weather conditions. Additional charges may apply for oversized packages. Expedited shipping does not guarantee a specific delivery time. 🌡️ WEATHER: Live plants are sensitive to extreme temperatures. Please check your local weather before ordering. Weather holds or delayed shipping may be arranged when possible. If you request shipment during extreme weather, you accept the additional risk. Upgraded shipping may be purchased in the shop. 📬 DELIVERY: Please open your package as soon as possible after delivery. Plants may arrive stressed, wilted, or slightly different after transit. Allow your plant time to acclimate before repotting, fertilizing, pruning, or making major environmental changes. 📸 DOA/DAMAGE: If your plant arrives severely damaged or DOA, contact me within 2 hours of delivery. Please provide clear photos of the plant, damage, packaging, and shipping box, plus a brief description of the issue. Minor cosmetic damage, yellowing, drooping, bent leaves, or normal shipping stress does not automatically qualify as DOA. Each situation will be reviewed individually. 🔄 RETURNS/REFUNDS: Because we sell live plants, all sales are final. Returns are not accepted for normal shipping stress, minor cosmetic imperfections, size/appearance differences, or failure to thrive in a buyer’s environment. If there is a significant issue, contact me within 24 hours. Refunds, replacements, partial refunds, or store credit may be offered at my discretion based on the situation. Do not return a plant without prior approval. 🐛 PESTS: Plants are inspected before shipping, but pests can be difficult to detect. No plant can be guaranteed completely pest-free. Please quarantine and inspect all new plants before adding them to your collection. ❌ CANCELLATIONS: Cancellation requests must be made as soon as possible. Once an order is processed, packaged, or shipped, cancellation may not be possible. 💚 QUESTIONS: If you have any concerns, please reach out! I want you to have a great experience with Paulus Plants and will always do my best to communicate and find a fair resolution. Thank you for supporting my small business! 🌿🪴

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.