Last updated Aug 10, 2026

I ship plants Monday - Wednesday to try to avoid them staying overnight at the post office. I can combine shipping and will refund any shipping overages. By default I use USPS Priority. If you would like to use a different shipper, let me know, and we'll make it work!0 Cold protection is REQUIRED if temps are below 50F. Please find the "Cold Weather Protection" listing and add it to your cart. If you do not purchase cold protection, and your temps are below 50F, then live plant arrival is not guaranteed. There will be absolutely no refunds or replacements. Please make sure to check your local temps to make sure you take the necessary precautions. I am not responsible for any damages or delays during shipping. I will pack your plants, and any other item, with great care, the way that I would want my own plants packed and I will make sure to ship in a timely fashion so that they don't sit too long at the post office. In the event that your plant does arrive not so happy, please message me within 2hrs of receiving your package. I can help you with the plant, or we can come up with another solution. After 2hrs, I will not be able to give any refunds or replacements.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.