Last updated Aug 1, 2026

⚠️ TERMS & CONDITIONS ⚠️ 🎉🚛 We ship on Mon & Tuesday only from Fairburn, GA. Shipping is USPS Priority, FedEx Ground or UPS Ground depending on your location. Shipping upgrades in shop. We do offer local pickup. Please arrange to pickup order within 5 days of purchase. Once your order has been picked up, you will be refunded for any shipping charges. If no arrangements have been made, your order will be shipped to the address on file. 🚨If you live in Hawaii, Alaska or Puerto Rico there may be an additional shipping charge on your order🚨 🧊❄️ Check your temps. Heat pack/Insulation in shop Buyers are responsible for checking their weather and ensuring the package is not left outside for extended periods, especially during extreme temperatures. ⚠️ Shipping Notice: Please be aware that these live plants will be shipped in a box, and cosmetic damage may occur during delivery. We are not liable for damages, delays, temperature-related stress, lost mail, or any other shipping issues. However, relationships matter to us. If an issue arises, please reach out to us within 2 hours of delivery. ⚠️ Final Sale: ALL SALES ARE FINAL. No returns or refunds. Understand the risks of plant mail, as some plants may not travel well. 20% re stock fee on cancelled orders. Please purchase responsibly. Follow us on TikTok & IG @once_upon_a_plant

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.