Last updated Aug 9, 2026

🌿 Vine & Dandy Plants Shop Guidelines 🌿 Every plant is packed with care. Please review the policies below to help ensure a smooth purchasing and shipping experience. 🚫 Shipping Restrictions • I do not ship to Hawaii, Alaska, Puerto Rico, or other U.S. territories. • Orders may be delayed or canceled due to extreme weather conditions. 📦 Shipping Terms • Orders ship within 1-2 days via UPS ground or 3 day unless upgraded. • USPS may be available in some areas upon request. • Weather holds are available through a shop add-on. • Insulation is included for temperatures below 50°F; heat packs are not offered. • Upgraded shipping is recommended when temperatures exceed 90°F or fall below 50°F. • Please verify your shipping address before purchasing. • Once a package is accepted by the carrier, delays, loss, theft, or mishandling are beyond my control. • Avoid leaving packages outdoors, in mailboxes, or in vehicles for extended periods. 📬 Shipping Costs • UPS Ground: $20 for the first plant + $2 for each additional plant. • Shipping upgrades are available in the shop. • Local pickup is available by appointment. Send a message to arrange day/time. 🌱 Live Plant Disclaimer • Live plants are unique and may vary in size, color, variegation, leaf shape, and growth habit. • Minor cosmetic imperfections, including blemishes, soft leaves, or shipping stress, do not qualify for refunds. • Buyers acknowledge the risks associated with shipping live plants during extreme temperatures. 🌿 Fresh Cuttings • Fresh cuttings are sold unrooted. • Rooting success depends on your environment, growing conditions, and care. • No refunds or replacements are offered for cuttings that fail to root or decline after arrival. 📸 Damage Claims • If your plant arrives severely damaged or DOA (dead on arrival), contact me within 2 hours of delivery. • Please include clear photos and a short video for assessment. 🔄 Returns & Exchanges • All sales are final. • Please research plant care requirements before purchasing. • Questions are always welcome prior to purchase. 💬 Communication & Support • Vine & Dandy Plants is a one-person small business. • Questions and concerns are always welcome, and I will do my best to help. • Please keep communication respectful and courteous. • Disrespectful, abusive, or threatening communication will not be tolerated. • Shipping delays, carrier mishandling, and lost packages are beyond my control. 📧 Contact vine.and.dandy.plants25@gmail.com

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.