Last updated Mar 10, 2026

‼️‼️Your order may be held if it’s too cold to ship. My top priority is the plant health 🥰 𐙚Shipping standard is 3-day. Shipping upgrades are available for purchase in the shop! 𐙚Heat packs and insulation are included for free if needed! :) All Sales Are Final Once an order has been placed, it cannot be canceled, returned, or exchanged. Please review your order carefully before checkout. I offer live arrival guarantee, however I am not responsible for lost packages, shipping delays or damages. ​ NOTE: Shipping may cause stress and minor damage to the plants. Please understand the risk of shipping plants. Although I do my best to prevent this with my packaging, this is sometimes unavoidable. I am not responsible for any shipping related damage (i.e damaged box). ​ Order Issues & Credits If there are any issues with your order (such as missing or incorrect items), an unboxing video is required within 6 hours of delivery as proof upon receipt of your package. The video must clearly show the sealed package being opened to verify the issue. Without this video, no credits, refunds, or replacements will be issued. ​ Processing Time I ship on Mondays and Tuesday to prevent plants from getting stuck over the weekend. All orders require a standard processing time of up to 7 to 10 business days before shipment. ​​ Plant Photography All plant photos are captured using a ring light. Pictures are not altered or filtered in order to showcase the true colors of the plant for sale. ​ Contact For any questions or concerns in regards to your order, or if you are looking for a particular plant, please do not hesitate to contact me! xo Botany

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.