Last updated Sep 3, 2026

🪱 Live Arrival Guarantee (LAG) & Selection Summer Heat Conditions: LAG only for orders with our Overnight Shipping Upgrade. We may consider LAG for 2day. Please ask us to hold if 90 degrees+ To claim our LAG, you must send photo evidence within: • Standard Delivery: 1 hour of delivery. • Held at Facility: 24 hours of arrival. 📦 Shipping & Delivery • Schedule: Shipped every Monday. A single shipping fee covers all orders placed Tuesday – Sunday evening. • Holidays: No shipping on holiday weeks (message us if you need an exception). • Carriers: FedEx, usually overnight or 2-day. • Surcharges: Additional fees apply for Alaska and Hawaii. 🗺️ Address Policy • Accuracy: We only ship to the address on file and are not responsible for incorrect addresses. • Changes: Message us immediately if you need an address change; a custom order may be required. • For Lost Packages: If your address was correct but your package was lost in the mail, we may replace or refund your items [situation depending]. However, because we are not liable replacements/refunds are not required on our end. • We choose our isopods off of age, it is healthier and safer to send young isopods. Your cup may contain a variety of ages. • Refunds and replacements are possible with LAG guidelines in place. 🎪 Weekly Shows • Join us for our isopod auctions once during the week & every Sunday!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.