Last updated Feb 18, 2025

We will not ship if we deem it unsafe for the animal. Shipping is only done once a month, at the beginning or end of each month. As of now we only ship to Fed-ex hubs. Overnight shipping is only Tuesday for Wednesday arrival, and Wednesday for Thursday. As of 2/17/25 we will only ship on Monday for Tuesday arrival. In the unfortunate case a gecko arrives dead we will require video evidence of the reptile within one hour of the delivery. We will offer an animal equal in quality or full store credit, no refunds. If a gecko drops its tail during shipment, we will will not offer any discounts or refunds

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.