Last updated Jun 16, 2026

Welcome to our little jungle of rare and unique plants! ✨️ We’re thrilled to share our love of greenery with you. Every plant in our collection is chosen with care and shipped from our hands to yours with the same love and attention we give our own. Shipping & Handling We ship using UPS and USPS, depending on your location. Every order is packed with attention and intention — from the soil medium to the shipping tape, we make sure each step of the journey is gentle on your new plant friend. Orders usually ship within (7) business days Thermal Insulation is available in the shop for Cold Weather protection. Help your plants stay cozy on their shipping journey. 🌱 Delays & Patience Shipping delays can happen — whether it’s weather, carrier issues, or just a plant that needs an extra day to perk up. We kindly ask for your patience and understanding if your order takes a little longer than expected. We promise: it’ll be worth it. 🌱 Returns & Exchanges Because plants are perishable, we don’t accept returns. That said, if anything arrives damaged or not as expected, let us know right away. We’ll always do our best to make things right. We are not responsible for lost or stolen packages.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.