Last updated Sep 7, 2026

🌱 WELCOME TO COMMUNITY ROOTS! Thanks so much for supporting my little plant business! My goal is simple — help more people fall in love with plants. 💚 I want you to LOVE what you receive, so please read through before buying/bidding. 📦 SHIPPING • Orders ship via UPS, typically Monday–Wednesday to help avoid plants sitting in a warehouse over the weekend. • Shipping rates are based on your region + additional plants. • Orders will be combined whenever possible. 👀 TRACK YOUR BABIES! Please watch your tracking and bring your package inside ASAP after delivery. Plants + a hot/cold porch = not friends. 🌦️ WEATHER Please check the weather at your location before purchasing. Shipping upgrades, insulation, heat packs and cold packs are available for purchase when needed. Appropriate weather protection and/or upgraded shipping may be required for weather-related live-arrival coverage. • I may delay shipping during extreme weather if I believe waiting gives your plants a safer trip. I’ll communicate with you if that happens. ✈️ LIVE ARRIVAL I take great care when packing every plant, but plants are living organisms and shipping always carries some risk. Live-arrival claims will be reviewed case by case. Weather-related claims may require appropriate weather protection and/or upgraded shipping depending on conditions. Carrier delays, rerouting, incorrect addresses, missed delivery, or packages left outdoors after confirmed delivery may affect eligibility for coverage. 🎥 CLAIMS & ISSUES Something wrong? PLEASE tell me! I genuinely want the opportunity to make things right. 💚 • A full, continuous unboxing video is required for damage, missing-item, or live-arrival claims. • Begin recording with the sealed package and clearly show the shipping label, opening of the box, packaging and condition of all plants. • Contact me within 24 hours of delivery with your unboxing video and clear photos of the concern. • Please document concerns before repotting, cutting, treating, deflasking or otherwise altering the plant. Claims are reviewed case by case and may be resolved through replacement, store credit, partial refund or refund when appropriate and consistent with Palmstreet policies. 🌿 THEY’RE ALIVE! Plants are living organisms and shipping is stressful. A little drooping, yellowing, cosmetic damage, leaf loss, soil/substrate shifting, etc. can happen during transit and does not necessarily mean your plant is unhealthy. Give your new baby some time to acclimate before making major changes. And PLEASE reach out if you need help — plant support is kinda my thing. 😉 🪴 VARIEGATION & NEW GROWTH Unless specifically stated, future variegation cannot be guaranteed. Variegation can increase, decrease, change or revert as a plant grows. Juvenile plants may also look very different from their mature form. That’s part of the fun — you get to grow them into their potential! 🌱 🐛 PESTS & BENEFICIAL INSECTS I do my best to inspect and care for every plant before it leaves me. However, plants are living things and no plant collection can realistically be guaranteed permanently pest-free. • Please inspect and quarantine new plants before introducing them to your collection. • Beneficial insects may be used as part of plant care, so an occasional harmless hitchhiker may be present. • Any pest or disease concern should be documented immediately upon arrival and before treatment. 🎁 GIVVYS Giveaways are meant to be FUN! 💚 Complimentary giveaway items have no cash value and are subject to Palmstreet’s giveaway policies. ❌ CANCELLATIONS / RETURNS • Please bid and purchase responsibly. • All sales are final. • Cancellations, returns and exchanges are not accepted except where required by Palmstreet’s policies. • If there is a legitimate problem with your order, please contact me immediately so I have an opportunity to help. 📍 AGRICULTURAL RESTRICTIONS Plants will only be shipped where legally permitted. Some states/locations may have agricultural restrictions that affect what I can send. If an item cannot legally be shipped to your location, I’ll contact you. 💚 THE IMPORTANT PART I pack every plant like I’d want someone to pack one for me. I want your plant to arrive safely AND thrive once it gets to you. Questions?New plant parent?Something looks weird and you’re panicking? Message me! Thanks for growing with Community Roots 💚🍄

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.