Last updated Jul 16, 2026

Welcome to Ground Rules! Thank you for supporting a small business. Please read these guidelines before purchasing: Ground Rules is a positive, welcoming community. * Be kind and respectful. * Celebrate each other’s plant wins. * Questions are always encouraged. Plant Condition * Every plant is inspected before shipping. * Minor cosmetic imperfections, natural blemishes, or older leaf damage are normal with live plants. * Photos and live video represent the actual plant unless otherwise stated. Shipping * Plants are shipped Monday through Wednesday to reduce weekend transit time. * Tracking information will be provided through Palmstreet. * We are not responsible for delays caused by the shipping carrier or severe weather. Unboxing * Open your package immediately upon arrival. * Water only if necessary and allow your plant time to acclimate. * Some yellowing or leaf loss after shipping is normal. Issues With Your Order * Contact us within 2 hours of delivery if there is a problem. * Include clear photos of: * The unopened package * Shipping label * Packaging materials * Plant from multiple angles * We will work with you to find a fair solution. Returns & Refunds * Due to the nature of live plants, all sales are final. * Refunds or replacements are considered only if the plant arrives significantly damaged and all claim requirements are met. Thank You Every purchase helps us grow a community centered around plants, wellness, and sustainability. We appreciate your support! Stay Grounded! -RJ

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.