Last updated Aug 24, 2026

•All reptiles ship via FedEx Overnight: $59 base fee •All Reptiles will ship to a hub for pickup •Valid Photo ID/signature is required at time of pickup •In the case you choose to ship to home instead of hub pickup: Shipping to your home will automatically void all live arrival gurantees. No in house credit or refunds will be issued in the event of a DOA •We offer life time support on all purchases. Please do not hesitate to reach out. Whether it be 3 days or 3 years from purchase date •We reserve the right to hold all animals until we deem weather is safe for shipping. We ship between the temperatures of 35 degrees and 82 degrees. We will ship with heat packs, cryopaks or ice packs depending on weather conditions at no additional cost. •ALL cancelled orders will incure a 35% restocking fee •Purchase responsibly! •Sexing Gurantee: All geckos labeled as “male” or “female” are guaranteed to be that sex. •Animals labeled as “no pores seen”, “probable female”, “pores seen”, “probable male” or any variation of those, are not guaranteed to be that sex. This is simply an observation we make at the time of taking photos/weights. We do this to allow you to make the best educated purchase you can. •Gecko Tails: Geckos can drop their tails for any given reason. It does not affect the Geckos health or value. Due to this, no in house credit or refund will be given if a tail drop does occur while in our care or during the shipping process •Live Arrival Guarantee: We guarantee all animals will arrive, alive and healthy. In case of DOA: We require a video unboxing be sent to us within 1 hour of pickup/delivery to recieve live arrival guarantee. A credit will be issued in the amount paid (excluding taxes and shipping costs). Credit is valid for one year after issue date to be used on a live animal replacement. Shipping costs will need to be paid again to recieve a new shipment. •Once an animal is in your care we are no longer resonsible for them.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.