Last updated Aug 19, 2026

SHIPPING: We only ship via FedEx! Any holds, combines with the website, and edits must be in by midnight of the live you order to be fulfilled. If you purchase or your hold ends on Sunday, your order(s) will ship between Monday-Wednesday. Of you purchase Wednesday, your order(s) will ship on Thursday or Friday. Orders ship as early as the next day but can take up to 7 days to ship. We ship Monday-Friday. On rare occasions, transit may take longer than expected once in the hands of the carrier. Please understand that we have no control over this, but we will help in any way we can. When you purchase upgraded shipping, this does not mean your order will go out Overnight, for example. Upgraded delivery means once your order ships, it will arrive in that amount of time. If you are in Washington, Oregon, Hawaii, or Alaska you must to purchase the mandatory add on for your state. CANCELLATIONS: We don’t accept cancellations. No acceptions. If for any reason a technical error occurs, you must notify us via comment during the live the error occurred. Issues/error of any kind will not be fulfilled if submitted via dm or after the live has ended. COMBINED ORDERS: Palmstreet orders will all automatically combine. If a combined order is needed with our website you must purchase the $0.60 add-on and notify us via dm by midnight CT of the live you order from. Large/heavy items may need to ship alone. You will receive a partial shipping refund via gift card to our website within a 7-10 days of the combined orders being shipped. REFUNDS/RETURNS/REPLACEMENTS/STORE CREDIT: We do not issue refunds for any plants, no acceptions. instead, we offer replacements or store credit via coupon. These are issued at our discretion depending on the level of damage to the plant. We require pictures of the full plant(s) along with close ups of any damage for review. A Replacement or Store Credit may be refused by Steve's Leaves at any time, if the customer does not completely adhere to the care & responsibilities guidelines associated with the "What to Do When Your Plant Arrives" card included with every order. Due to the perishable nature of plants, we do not accept exchanges or returns. 30-DAY WARRANTY: We have a 30-day warranty on almost all plants, which means requests for replacements or store credits must be submitted within a 30 day period after receiving your plant. This guarantee only applies to damages that was not caused by cold weather. For extra protection against cold weather damage during transit we offer Winter Shipping Assurance. If WSA is not purchased then you will not be eligible for replacement if cold damages occur. DO NOT REPOT YOUR PLANT FOR 30-DAYS. If you choose to repot your plant before the 30 day time frame, you will be voiding your guarantee. ARRIVE ALIVE ONLY: If an item is labeled with or said to have “Arrive Alive Only”, then you must submit any damages in 24 hours. These items do not have a 30-day warranty and are only guaranteed to arrive alive. These items are sensitive to ship and can arrive with damaged or dropped leaves, this does not mean the item warrants replacing or credit. FILING CLAIMS: To start a claim, you must DM us here on Palm Street. We will notify you once we’ve received your complaint and inspected your submission. Please remember it can take some time for our customer service team to review your case and approve your replacement or store credit, if needed. PICK UP ORDERS: Orders must be picked up within 1 week. If not picked up within 30 days after purchase, your items are subject to be forfeited without refund/cancellation. Please pick up in a timely manner.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.