Last updated Jun 22, 2026

💌 Shipping & Packaging • All plants are carefully packaged with the utmost care. • Orders are typically shipped Monday or Tuesday to avoid weekend delays. • I only ship to U.S. addresses at this time. • You’ll receive a tracking number once your order ships — please monitor your package to avoid exposure to heat or cold. • Please upgrade shipping if you live in an extreme climate. I will do my best to check temperatures and weather for deliveries. ⸻ 🌿 Plant Arrival • Please record an unboxing video in one continuous shot in case of any damage claims. • If your plant arrives damaged or dead, contact me within 24 hours of delivery with photos and/or the video so I can help resolve it. • I cannot guarantee replacements for plants left outside, delayed by the carrier, or damaged by extreme weather. ⸻ ☀️ Plant Care & Acclimation • Please allow your new plant atleast 2 weeks to acclimate to its new home before repotting. • Yellowing or minor leaf loss can happen during transit — this is normal and temporary. • Every plant is different, so I encourage you to reach out if you have care questions! • No variegation guarantee on corms. ⸻ 🪴 Cancellations, Returns & Refunds • Due to the nature of live plants, returns are not accepted once shipped. • I will always do my best for you within reason. I want you to be happy with your plant and the buying process. ⸻ ⚠️ Weather & Shipping Delays • I may hold shipments during extreme weather to protect your plants. You’ll always be notified if this happens. • Please check your local forecast before ordering if you live in an area with temperature extremes.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.