Last updated Aug 17, 2026

Please read our shop policies before placing your order/bids. Shipping update: ****ALL PLANTS WILL BE SHIPPING IN DAMP MOSS to cut down on shipping costs**** -default is now 3 day - downgraded shipping: any east coast ONLY buyers who wish to downgrade their shipping please contact me BEFORE purchase - If you live in Alaska, Hawaii or Puerto Rico you MUST upgrade shipping that is located in the shop. Failure to do so will result in cancelation of purchase and you are responsible for any PS fees. - Unboxing Video Required: To qualify for the Live Arrival Guarantee, you must record a continuous, unedited video of the package being opened WITHIN 3 hours of the delivery time shown by the carrier. The shipping label and all plants must be clearly visible in the video. -Shipping Schedule: Orders ship Monday, Tuesday only THE FOLLOWING WEEK to help prevent plants from sitting in transit over the weekend. - Shipping Delays & Carrier Damage: We are not responsible for shipping delays, lost packages, or damage caused by the shipping carrier. - I use beneficial bugs. There may be a hitch hiker along the way -BEGONIAS do not ship well PLEASE consider upgraded shipping!! - No Returns, Refunds, or Cancellations: All sales are final. We do not accept returns, issue refunds, or allow order cancellations once an order has been placed. - Restocking Fee: If an exception is made at our discretion, a 20% restocking fee plus any platform/payment processing fees will be deducted from the refund. - Please reach out to us by message before leaving a review for possible resolutions. - I highly recommend NOT repotting any plants until 2 weeks after Arrival. Shipping is stressful and any additional stress may cause harm to your plant. - By placing an order, you acknowledge that you have read and agree to these shop policies. Liability: -if you choose to downgrade shipping with ground you acknowledge the potentially risk with delays and weather changes by acknowledging this I am not responsible for any refunds or exchanges due to choosing slowing shipping or weather related issues -no refund or exchanges for any plant repotted in the first 14 days Thank you for choosing to help our small business and understanding we want to deliver you the best and healthiest plants possible. Any questions please dont hesitant to reach out

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.