Last updated Jul 6, 2026

Live Arrival Guarantee: Animals are guaranteed to arrive alive and healthy. If you have concerns, please reach out to me in a message. I package my animals with great care, and have yet to have the need to utilize any need for LAG refunds. If a refund is warranted, you will receive the refund amount of the cost of the animal- shipping costs will not be refunded. Since we are a small business, we may not always have the stock to replace your order. This is why we take exceptional precautions when shipping. In the event we are able to provide a replacement, we will coordinate that with you via messages. LAG is in place for FedEx hub shipments as long as they are picked up the same day they are delivered to the hub. You will have 2 hours from pick up time to message us with any issues for LAG to apply. If this is the case, please provide photo or video evidence of your concerns. If you elect to ship to a residential address, please be aware that LAG is void. Freebies, giveaways, and purchases under $10 are excluded from LAG. Aside from LAG, all purchases are final. A 50% restocking fee will be deducted from your purchase for any requested refunds. Additionally, if you do not respond to messages attempting to schedule a shipping date for live animals within 14 days, your order will be re-stocked and refunded (minus 50% restock fee). This policy also applies if you do not choose a receiving day within 14 days after purchase. A response within 14 days is also required for giveaways and dry good items. After 14 days, your order may be canceled. This policy is seperate from, or excluding weather delays due to unsafe shipping temperatures for live animals. HOLDS- If you wish to have you animal(s) held, you MUST purchase a "Hold my animal" listing for $5. We will feed and care for your animal(s) for up to 14 days. You agree to these terms upon purchasing.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.