Last updated Jul 5, 2026

⚠️ORDER CANCELATIONS/REFUNDS: No refunds or cancelations, all sales are final. 📝SELLER DISCRETIONARY EXCEPTION: IF seller agrees to cancel your order based on customer circumstances evaluated on a 1:1 basis, ALL cancellations will be assessed a 10% “Restocking Fee” applicable to partial cancelations or full cancellations. This applies to ALL customer purchases. Please reach out to Palmstreet Support if necessary. 🛑HOLDS: No holds via DM are guaranteed, I only honor holds if the “HOLD MY ORDER” was purchased during my live sale or purges. 📦SHIPPING: I am not responsible for delays, lost, stolen or damaged packages. If the weather in your city is not suitable for your plants, too hot? 🥵 too cold? 🥶 upgraded shipping is encouraged and available in my shop to purchase. I ship from North Augusta South Carolina Mondays and Tuesdays only. if you have any questions or concerns please do not hesitate to reach out. Shipping default is UPS 3 day select. If customer requests their plants to get shipped regardless of weather conditions in their state and the route the package is traveling, the customer assumes full responsibility if the plants do not arrive alive. 🪴PLANT CARE AFTER SHIPPING: Be aware plants are live things, due to shipping new growth/emerging leaves might yellow and drop, this is completely normal, however the plant will bounce back under the right conditions and give new growth. I recommend watering your plant if completely dry upon arrival, humidity is recommended depending on the plant to expedite plant recovery after shock due to shipping. if you are not an experienced plant collector and you’re recently starting your plant journey, please reach out for more tips to support you growing and caring for your new plants. 🔔Variegated plants/growth on all species: as a plant collector and seller, 90% of my Hoya propagations come from my mother plants as well as alocasia corms, philodendrons, monsteras, etc., however, often plants grow different based on the environment, fertilizers, lighting etc. Corms cannot guarantee the exact same leaves as the mother plant, while corms are genetic clones and will often produce very similar leaves, the variegation on offspring is a gamble, as the genes for variegation may not be evenly distributed in the corm, if you are new to growing corms please keep that in mind as this is a non controllable factor when growing from corms and I will not be responsible for it. Same for Hoyas, philodendrons, monsteras and all species I offer, all my mothers are stable and I can show pictures of them but can not guarantee you they will grow the same for you. 🐞PESTS: I treat my plants with purecrop1, Kontos, and spray with Sulfur every quarter, in addition I alternate with Safari. Wait for at least two weeks prior treating your plants with new pesticides. During this time keep your new purchased plants will have a break as they acclimate to their new home and new environment after the shipping shock.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.