Last updated Sep 10, 2026

🌿 BB’s Plant House – Shop Guidelines 🌿 Welcome to BB’s Plant House! Thank you so much for supporting my small business. I truly appreciate each and every one of you! Please take a moment to read through my shop guidelines before making a purchase. 🪴 Plant Condition * All plants are carefully inspected before shipping. * Live plants are natural and may have minor cosmetic imperfections, blemishes, or signs of previous leaf damage. * Unless otherwise stated, you will receive the exact plant shown during the live sale. * Once a plant leaves my care, I cannot guarantee how it will respond to shipping or acclimate to its new environment. 📦 Shipping * Every order is packed with care to help ensure your plants arrive safely. * Orders are typically shipped within my posted processing timeframe, although shipping may be delayed due to weather, holidays, or carrier delays. * Please verify that your shipping address is correct before placing your order. * BB’s Plant House is not responsible for delays, lost packages, or mishandling by the shipping carrier once your order has been shipped. 🎉 Giveaway Policy * Giveaway prizes are non-transferable and cannot be exchanged for cash, store credit, or another item. * Giveaway prizes must be claimed within 48 hours of the end of the live sale. If required giveaway shipping, live auction items, or any other store items have not been purchased within 48 hours of winning, unless an extension has been approved by BB's Plant House, BB's Plant House reserves the right to cancel the giveaway order. Unclaimed or canceled giveaway prizes may be used for a future giveaway, auction, or promotion. 🌡️ Weather Protection * Please consider your local weather before placing your order. * During periods of extreme heat or cold, I strongly recommend purchasing insulation and the appropriate heat pack or cold pack to help protect your plants during transit. * Weather protection is optional but highly encouraged, as shipping conditions are unpredictable. * BB’s Plant House is not responsible for weather-related damage if weather protection (insulation and/or heat or cold packs) is declined. 📸 Arrival Issues * If your order arrives damaged, please contact me within 2 hours of delivery. * Please include clear photos of: * The outside of the shipping box * The shipping label * All packing materials * The damaged plant(s) * These photos are required for any shipping claims and help me determine the best possible resolution. 🚫 Returns & Cancellations * Due to the nature of live plants, all sales are final. * Returns, refunds, and exchanges are not accepted. * Order cancellations cannot be guaranteed once payment has been processed. 💚 Plant Care * Every growing environment is different. Proper lighting, watering, humidity, and acclimation are essential after your plant arrives. * I’m always happy to answer plant care questions and help you give your new plants the best possible start! 🌿 Thank You! Thank you for choosing BB’s Plant House and supporting my small business. Your support truly means the world to me, and I’m so grateful to be a part of your plant journey. I hope your new plants bring you joy for years to come. Happy Growing! 💚🌿

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.