Last updated Aug 13, 2026

Plants/isopods are live arrival guaranteed if buyer films opening them/messages us within the 2 hours of delivery at home. 30 minutes if it’s very cold or very hot (-30s, 86+). if your isopods seem sluggish and more than half die after a day. we send replacements if we have them. and partial refunds if we don’t (shipping is non refundable). Policy covers 1 replacement shipment, 2 if you pay the shipping for the second (extremely rare). Unless something else is bought and we can send again with the new order. LAG Is applied up to 24h from time of arrival of hold at post orders - WHICH IS DEFAULT FOR ISOPODS. We are a one person shop, if we get 60 or so orders in a live we may need a month or more to ship everything but this is very unlikely, we reserve the right to the time just in case. No outgoing shipments on Expo weeks. Isopod/Plant shipping days Mon-Wed up to a month out Default Shipping - FedEx 2 day *We do not pack or ship isopods/plants further out if they need heat/cold packs because of mortality rates of sitting over the weekend which is why shipping may take so long. Our highest priority is your items arriving alive. if we deem it safe they may ship Thursday. Daily cutoff for mail is 7am for FedEx Packages. You may see them arrive in the afternoon. Packages are taken to my partners workplace in the morning and taken to the station at noon during lunch break. We cannot work around this and ship the same day. Please purchase your heat pack the day you’re asked or you may be pushed out to the next week because you may not be put on that weeks outgoing list as all pods are packed in bulk Sat-Mon and processed Tues-Wed. Crochet/Crystal only orders, order shipping days weekdays - 1 day - 2 weeks. Default shipping - USPS Ground Commissions 2 weeks - 3 months Temperature guidelines for isopods & plants * 30° F or less: Don't ship, or wait for warmer weather (Cubaris&Alocasias +40) * 30-65° F: Heat pack needed * 65-77° F: No heat pack or cold pack required, may suggest insulation only. * 77-90° F: cold pack required. 90+ overnight or save order for cooler week. If you choose not to order a heat/cold pack. you will not be applicable for returns or replacements of your order. If your local temp is below 30 degrees or above 90 we check in on your local temp every week with an update (if we do not have too many orders) for you till it gets warm/cool enough to send. You can also request holds if you are out of town. There is usually no fee to hold your order. but you may be asked to purchase a listing of .50c in order to mark your listing if we have too many orders. Our policy is isopod/plant safety first and we do our best to make sure they arrive alive and as low stress as we can. ❤️ Right now this shop is a 1 person run with occasional help. after well selling lives it may take up to a month to get everything out. Returns policy - We do not currently offer returns on purchased items, shipped or unshipped, may be reviewed on case to case basis. We offer replacements on case to case basis. Give Away Policy - We do not always check local temps for those who win only a giveaway and do not buy anything else from the shop (add-ons *ex. cold/heat pack do not count). Buyer accepts any risk if they do not order the heat pack and live in a cold state/vice versa. Auction Policy - If your order is Auctions only at prices unable to be more than at loss for the business we do reserve the right to not provide LAG replacements. but do our best to ensure your order arrives alive. In very extreme cases, like that of threats, repeated dishonesty and service manipulation, or severe abusive misuse of messaging. I can reserve the right to void your LAG or cancel your order. please trust that this is only with the most extreme of cases and likely does not apply to you. Making our customers happy will always be our priority, replacement and case to case refunds are no trouble to us. This guideline only applies to scammers and bots. LAG policy excludes shipments to Hawaii, Alaska and American island territories. we can ship to these locations, but they have no LAG unless you can pay shipping for us again and we will send a free pod replacement of your order. I apologize for this inconvenience. Restocking fee applied on a case to case basis.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.