Last updated Apr 1, 2025

Cancellation : Accepted within 24 hours of order. Returns: Not accepted Exchanges: Not accepted Refunds: Handled on a 'Case by Case' basis. For any order issues, buyer must notify within 12 hours of delivery.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.